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MOUNTAIN VIEW, Calif., Oct. 29, 2019 (GLOBE NEWSWIRE) -- BigPanda Inc., provider of the first AutonomousOperations platform that lets organizations successfully adopt AIOps, today announced a major expansion of its platform capabilities to enable IT Ops, network operations center (NOC), and DevOps teams to rapidly investigate and resolve incidents and outages in cloud-native and hybrid-cloud environments. Leveraging its Open Box Machine Learning and its Open Integration Hub technologies, BigPanda is the first AIOps solution to ingest changes from disparate change feeds and tools, and correlate and analyze these changes against alerts collected from enterprise monitoring tools to rapidly isolate the root cause change that resulted in an incident or outage.
“Today’s IT environments are very fast-moving and constantly changing. Changes in software and infrastructure occur several times a day at most enterprises, which dramatically increases the potential for unexpected incidents and outages. Unfortunately, legacy IT operations tools weren’t designed for environments of rapid change and are slowing down operations teams from discovering and resolving outages in a timely manner,” said Assaf Resnick, CEO and co-founder, BigPanda. “BigPanda’s new offering puts, for the first time, the root-cause change behind an outage at the IT Ops teams’ fingertips, slashing mean-time-to-resolution and improving the performance of critical systems and applications. This is a win for IT operations teams, their enterprises, and most importantly, their customers.”
Fast-moving IT and legacy IT ops tools lead to frequent, long, and painful incidents and outages
As enterprises migrate to the cloud, their IT stacks are accelerating. These fast-moving IT stacks are subject to hundreds or thousands of changes on a constant basis and experience ever-shifting application and service topologies. Legacy IT operations tools and root cause analysis techniques are ineffective inside these fast-moving IT stacks. That’s because legacy tools and techniques were designed for slower-moving monolithic applications and IT stacks, where the root causes of problems were mostly related to infrastructure and hardware failures.
When IT Ops, NOC, and DevOps teams try to use legacy tools and techniques to support cloud-native and hybrid-cloud architectures and applications, incidents and outages become more frequent, last longer and have a wider impact footprint. This creates serious consequences for businesses in the form of higher operating costs, degraded performance and availability, SLA violations and penalties, and ultimately, unhappy customers and end-users.
BigPanda Platform Expansion
The BigPanda platform expansion includes the following features designed to speed up incident and outage resolution:
“The world of hybrid IT—with a mix of cloud-native and legacy, on-prem workloads—is here for the foreseeable future. Old approaches to problem solving in these complex, dynamic environments don’t work, in part because they typically don’t deliver insight into the relationship between changes and incidents,” said Nancy Gohring, senior analyst with 451 Research. “Correlating alerts, change events and topology can help teams narrow in on the cause of performance problems in modern application and infrastructure environments.”
With the launch of Root Cause Changes and Real-time Topology Mesh, BigPanda becomes the first AIOps solution to ingest the three critical datasets in IT operations: alerts, changes and topology, across all layers of fast-moving IT stacks, and use ML to correlate and analyze this data in real-time. This helps IT Ops, NOC and DevOps teams rapidly detect, investigate and resolve incidents and outages, minimizing the impact on users and customers.
Both new additions to the BigPanda platform, Root Cause Changes, and Real-time Topology Mesh, are currently available to select customers as part of a beta program, and will be generally available at the end of the year.
To help illustrate the importance of these new changes, our co-founder and CTO, Elik Eizenberg, is hosting a webinar, “Conquer Change—Fast-track Incident Resolution for Fast-moving IT,” on November 12. Click here to register.
BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents and outages, faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda captures alerts, changes and topology data from all your disparate tools and uses machine learning to reduce IT noise, detect incidents and outages, and surface their probable root cause, in real time. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives.
Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.
FOR MORE INFORMATION, CONTACT:
BOCA Communications for BigPanda
Photos accompanying this announcement are available at