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SAN FRANCISCO, May 23, 2019 (GLOBE NEWSWIRE) -- Today, Gainsight® launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the company’s Customer Success and Product Experience products with three new product innovations to offer a powerful set of solutions for businesses to optimize their subscription strategies through technology.
“With the maturity of cloud technology and the subscription economy, customer expectations have drastically changed. Companies are struggling to leverage existing tools to satisfy the increasing demands of their customers and deliver true outcomes at scale,” said Nick Metha, Chief Executive Officer of Gainsight. “We believe the Customer Cloud not only fills an existing gap in most companies’ toolset but also shapes the future of customer success - allowing businesses to drive sustainable growth by strengthening long-term customer relationships over time.”
Introducing The Customer Cloud
The Customer Cloud is a suite of products designed to drive an exceptional post-sale experience. While each product offers a strong value proposition on its own, they are even more powerful when used together, providing companies with everything they need to turn their customers into their biggest growth engine. The five products that make up the Customer Cloud include:
Extending the Power of the Customer Cloud
To extend the power of the Gainsight CDP, and more easily connect to other Enterprise systems, Gainsight is building a data ecosystem by partnering with strategic technology partners today and in the future.
In addition to the Customer Cloud new product innovations, the company also introduced exciting new features and functionalities across Gainsight’s PX and CS products. For more details about the new and improved products, read The Guide to Gainsight’s Pulse 2019 Product Announcements.
For more information on Gainsight and the technologies included in the Customer Cloud solution visit www.gainsight.com.
About Gainsight®: Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Adobe, Box, GE Digital and Workday use Gainsight at www.gainsight.com.